WHAT IS YOUR CANCELLATION POLICY?

Due to a number of recently missed appointments we have felt the need to introduce this policy.

We appreciate that sometimes you may need to cancel or reschedule your appointment and we kindly request that you provide at least 24 hours notice but preferably 48 hours. This allows the opportunity for someone else to schedule an appointment.

Failure to provide 24 hours notice will mean that we need to redeem the 50% deposit.

We thank you for your cooperation and continued support in allowing us to be able to do what we love.

DO I HAVE TO PAY A DEPOSIT?

We require a 50% deposit for all appointments, this will be non refundable if you do not show for your appointment or fail to give 24 hours notice.

CAN I GET A REFUND?

If you need to cancel an appointment and you have given over 24 hours notice, your deposit will automatically go on to your account as a credit so you will never lose this money. You can contact the salon if you prefer this to be refunded and we can refund you the same way you had made payment.

WHAT HAPPENS IF I MISS AN APPOINTMENT?

If you do not show up for an appointment, your 50% deposit will be redeemed and the other 50% will need to be paid before you re-book your next appointment.

An 100% upfront payment will then be needed for future treatments.

HOW DO I BOOK AN APPOINTMENT?

Our online booking system is the quickest and easiest method of making appointments, where you can make, cancel and check and change your appointments. The booking system will guide you to pay your deposit and this will complete the booking. You will then receive a confirmation email and a consultation card to fill in before you arrive for your treatment.

We are extremely busy so booking in advance is advised and we recommend rebooking when leaving the salon.

Appointments can also be made by calling the salon on 01968 768020.

WHAT ARE YOUR OPENING HOURS?

Monday: 9am - 8pm Tuesday: 9am - 8pm Wednesday: 9am - 5.30pm Thursday: 9am - 8pm Friday: 9am - 5pm Saturday: 9am - 4pm

WHY DO I HAVE TO FILL OUT A CONSULTATION FORM?

It is essential for all of our clients to fill out a confidential consultation card and we ask for these to be filled out honestly as some treatments and products may not be suitable for certain medical problems.

WHY DO I NEED A PATCH TEST?

This is to make sure you don't have a reaction to certain products used. Patch tests will be carried out annually and are essential before having any of the below treatments:

Eyelash/brow tinting, Lash lift & Eyelash Extensions. We allow 24hours after the patch test has been carried out before performing the treatment.

WHEN SHOULD I ARRIVE FOR MY APPOINTMENT? WHAT IF I AM RUNNING LATE?

We recommend arriving 5 minutes prior to your treatment.

Unfortunately if you are late for your appointment your treatment may need to be cut short and you will still be charged for the full treatment.

Please try and contact the salon to let us know if you are running late.

CAN I BRING MY CHILDREN TO MY APPOINTMENT?

Children cannot come with you to your appointment unless they are also booked in for a treatment. Our clients come to the salon to relax and unwind, including yourself so we would ask if you book your treatments at a time that you can come yourself so that it is a calm experience for everyone.

DO YOU SELL GIFT VOUCHERS?

You can purchase vouchers online or in the salon.

Our vouchers are valid for 12 months and can be redeemed against any of our products or services, online and in the salon.

Gift vouchers can not be exchanged for cash or any other alternative.

Please ensure that you bring your redeemable gift code with you to present on arrival.

IS THERE PARKING?

There is lots of spaces out the front of the shop on Carnethy Avenue.

CAN I BE REFUSED A TREATMENT?

If a client is under the influence of drugs/alcohol, is being rude/ aggresive or has previously not shown up for appointments then we can refuse to book you in or perform a treatment.

Also if you have contra-indications to a treatment you are booked in for we may have to change the treatment or reschedule.

WHAT IS YOUR PRIVACY POLICY?

We take your privacy very seriously. We will only use the information you have provided for our own services and marketing directly to you, this will only be used and processed by KHB Staff memebers. We only request simple details for your client record, your name, address + contact details, these details are stored correctly and can be deleted at any time upon request.