WHAT IS YOUR CANCELLATION POLICY?

We understand that sometimes plans change. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice – although 48 hours is always appreciated where possible. Appointments cancelled or rescheduled with less than 24 hours' notice will result in the 50% booking deposit being retained. Giving us as much notice as possible allows us the opportunity to offer your appointment to another client. For our complete cancellation and booking terms, please see our Salon Policies.

DO I HAVE TO PAY A DEPOSIT?

Yes. A 50% deposit is required to secure all appointments at KHB. This is deducted from your treatment total, with the remaining balance payable at your appointment. Deposits are non-refundable where less than 24 hours' notice is given or you do not attend your appointment.

CAN I GET MY DEPOSIT REFUNDED?

If you cancel your appointment with more than 24 hours' notice, your deposit will automatically remain on your KHB account as credit to use towards a future appointment. If you'd prefer a refund instead, please contact the salon and we can arrange for your deposit to be refunded to your original payment method.

WHAT HAPPENS IF I MISS MY APPOINTMENT?

If you don't attend your appointment without letting us know, your 50% deposit will be retained and the remaining 50% of the appointment cost will become payable. This balance must be settled before another appointment can be booked. Following a no-show, we may also require 100% payment upfront for future appointments.

HOW DO I BOOK AN APPOINTMENT?

Our online booking system is the quickest and easiest way to book with us. You can view availability, make and manage appointments and pay your booking deposit online. Once your booking is complete, you'll receive confirmation by email along with any consultation information required before your treatment. We're lucky to be a very busy salon, so booking in advance is always recommended. If you have a regular treatment, we'd also encourage rebooking before leaving the salon to secure the day and time that suits you best. Appointments can also be made by calling us on 01968 768020.

WHAT ARE YOUR OPENING HOURS?

Monday: Closed Tuesday: 9am – 8pm Wednesday: 9am – 8pm Thursday: 9am – 8pm Friday: 9am – 5pm Saturday: 9am – 3pm Sunday: Closed

WHY DO I NEED TO COMPLETE A CONSULTATION FORM?

Your safety is incredibly important to us. Before certain treatments, we'll ask you to complete a confidential consultation form. This provides your therapist with important information about your health, medications, allergies and anything else that could affect the suitability or safety of your treatment. Please answer all questions honestly and let us know if anything has changed since your previous appointment.

WHY DO I NEED A PATCH TEST?

Patch testing is an important safety step before certain treatments and helps us identify a potential sensitivity or reaction to the products being used. Patch tests are required for selected treatments including brow and lash tinting, lash lifts and eyelash extensions. Your patch test must be completed within the timeframe advised by our team before your treatment. If the required patch test hasn't been completed, unfortunately we won't be able to carry out your treatment.

WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?

We recommend arriving around 5 minutes before your appointment, particularly if it's your first visit to KHB. This gives you time to settle in and complete anything required before your treatment begins.

WHAT HAPPENS IF I'M RUNNING LATE?

We understand that sometimes things happen! If you're running late, please contact the salon as soon as possible. We'll always do our best to accommodate you, but your treatment may need to be shortened to avoid impacting the next client's appointment. The full treatment price will still apply.

CAN I BRING MY CHILDREN TO MY APPOINTMENT?

We kindly ask that children don't accompany you to your appointment unless they are also booked in for a treatment. We want KHB to remain a calm and relaxing environment for all of our clients, including you. Our therapists also need to be able to give you their full attention throughout your appointment. Thank you for helping us keep the salon safe and relaxing for everyone.

DO YOU SELL GIFT VOUCHERS?

Yes! Gift vouchers can be purchased online or in the salon and are valid for 12 months. They can be redeemed against treatments and products at KHB, making them perfect for everything from a favourite regular treatment to trying something completely new. Please keep your redeemable gift code safe as you'll need this when using your voucher. Gift vouchers cannot be exchanged for cash.

IS THERE PARKING?

Yes. There is plenty of free on-street parking directly outside and around the salon on Carnethy Avenue.

IS THE SALON WHEELCHAIR ACCESSIBLE?

Yes. KHB is wheelchair accessible. If there's anything we can do to make your visit more comfortable or you require additional assistance, please contact us before your appointment and we'll be happy to help.

CAN I BE REFUSED A TREATMENT?

Our priority is the safety and wellbeing of both our clients and our team. We reserve the right to refuse or stop a treatment if a client is under the influence of alcohol or drugs, behaves in an abusive, threatening or inappropriate manner, or where we believe it would be unsafe to continue. We may also be unable to perform a treatment where a consultation identifies a contraindication. Where possible, your therapist will discuss suitable alternatives or advise when the treatment can safely be carried out. Repeated missed appointments or breaches of our booking policy may also result in us declining future bookings.

WHAT IS YOUR PRIVACY POLICY?

We take your privacy seriously and handle your personal information securely and responsibly. We collect information necessary to manage your client record, appointments, consultations and treatments. Marketing communications are only sent where appropriate and in accordance with your communication preferences. Your information is only accessed by authorised members of the KHB team where necessary and is not shared with third parties for their own marketing purposes. For full details about how we collect, use and store your information, please see our Privacy Policy.

I'M NOT SURE WHAT TO BOOK – CAN YOU HELP?

Visit our treatments page below, or get in touch with one of the team and we can help you.