CANCELLATION & DEPOSIT POLICY

We appreciate that sometimes plans change. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice, although 48 hours is always appreciated where possible.

Giving us as much notice as possible allows us the opportunity to offer your appointment to another client.

Deposits

A 50% deposit is required to secure all appointments at KHB. This is deducted from the cost of your treatment on the day.

More than 24 hours' notice
Your deposit will automatically be transferred to credit on your KHB account to use towards a future appointment.

If you would prefer your deposit refunded to your original payment method, please contact the salon and we'll be happy to arrange this.

Less than 24 hours' notice
Your 50% deposit will be retained as the cancellation fee.

No-show appointments
If you do not attend your appointment without prior communication, 100% of the treatment cost will become payable.

Any outstanding balance must be paid before another appointment can be booked, and we may require full payment upfront for future appointments.

How to cancel

Please cancel or reschedule through our online booking system or call the salon directly on 01968 768020.

As we're with clients throughout the day, our emails and social media messages aren't continuously monitored. For this reason, please don't use these methods for time-sensitive cancellations.

Thank you for understanding and for respecting our team's time and appointment availability.

LATE ARRIVAL POLICY

We kindly ask all clients to arrive on time for their appointment.

If you arrive 10 minutes or more late, we may need to shorten or reschedule your treatment if there is no longer enough time to complete it safely and to our usual high standard.

We'll always do our best to accommodate you where possible; however, this cannot be guaranteed as we don't want a late arrival to impact the appointments of clients booked after you.

If you're running late, please call the salon as soon as possible on 01968 768020.

Thank you for understanding and for respecting our team and other clients' time.