CANCELLATION POLICY:

We appreciate that sometimes you may need to cancel or reschedule your appointment and we kindly request that you provide;

• At least 24 hours notice but preferably 48 hours. This allows the opportunity for someone else to schedule an appointment.

• Failure to provide 24 hours notice will mean that we need to redeem the 50% deposit.

• Please note: failure to attend your appointment without prior communication will result in a 100% charge. This fee will need to be paid before any future appointments can be booked.

  
  

  *** If you need to cancel an appointment, please do so via our online app or by calling the salon directly on 01968 768020. As we work with clients throughout the day, our emails are not closely monitored, and we may not see your cancellation request.***

Late Arrival Policy:

We kindly ask all clients to arrive on time for their appointment.

If a client arrives 10 minutes or more late, we may need to reschedule the appointment. This is because there may not be enough time to complete the treatment to our usual high standard, and late arrivals can impact the appointments of other clients.

Where possible, we will always do our best to accommodate you, however this cannot be guaranteed.

Thank you for your understanding and for respecting our team and other clients’ time.

Deposit Policy:

All treatments require a 50% deposit to secure your appointment.
This deposit is deducted from the cost of your treatment on the day.

Cancellations & Changes:

• Less than 24 hours’ notice:
  Your deposit will be redeemed as the appointment fee.

• No-shows:
  100% of the treatment cost will be added to your account and must be paid before booking your next appointment.

• More than 24 hours’ notice:
  Your deposit will automatically be transferred to a credit on your account, which never expires.

• Refunds:
  If you would prefer your deposit refunded back to your card, that is absolutely fine — simply give us a call and we will process this for you.

Thank you for understanding and for respecting our team’s time and appointment availability.

PRIVACY POLICY:

Data protection policy (GDPR compliant)

Aim and scope of policy

This policy applies to the processing of personal data in manual and electronic records kept by the Company in connection with its human resources function as described below. It also covers the Company’s response to any data breach and other rights under the General Data Protection Regulation.

This policy applies to the personal data of job applicants, existing and former employees, apprentices, volunteers, placement students, workers and self-employed contractors. These are referred to in this policy as relevant individuals.

“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised data.

“Special categories of personal data” is data which relates to an individual’s health, sex life, sexual orientation, race, ethnic origin, political opinion, religion, and trade union membership. It also includes genetic and biometric data (where used for ID purposes).

“Criminal offence data” is data which relates to an individual’s criminal convictions and offences.

“Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

The Company makes a commitment to ensuring that personal data, including special categories of personal data and criminal offence data (where appropriate) is processed in line with GDPR and domestic laws and all its employees conduct themselves in line with this, and other related, policies. Where third parties process data on behalf of the Company, the Company will ensure that the third party takes such measures in order to maintain the Company’s commitment to protecting data. In line with GDPR, the Company understands that it will be accountable for the processing, management and regulation, and storage and retention of all personal data held in the form of manual records and on computers.